Privacy Policy

Information We Collect

Information You Provide Directly

When you sign up for our programs or contact us, we collect what you share with us. This includes basic details needed to provide our services and communicate effectively.

• Your name and contact information (email address, phone number)
• Educational background and professional experience when relevant to course placement
• Payment information processed through secure third-party providers
• Course preferences and learning objectives you share with us
• Communication records when you reach out to our support team

Automatically Collected Data

Our website collects technical information to improve your experience and maintain security. Most of this happens in the background without requiring action from you.

• Browser type, device information, and operating system
• IP address and approximate geographic location
• Pages visited and time spent on our website
• Referral sources and navigation patterns
• Course interaction data within our learning platform

How We Use Your Information

We use the data we collect for specific purposes related to delivering quality education and maintaining our service. Here's what that looks like in practice.

We don't sell your personal information to third parties. Any data sharing happens only when necessary for service delivery or when required by law.

Data Storage and Security

Your information stays protected through multiple security layers. We maintain servers in secure facilities and use encryption for sensitive data transmission.

Data Retention

We keep your information for different periods based on its purpose:

• Active student records maintained throughout enrollment and two years after
• Financial records kept for seven years per Taiwan tax regulations
• Marketing communications data until you unsubscribe
• Technical logs retained for 90 days unless needed for security investigations
• Course completion certificates maintained indefinitely for verification purposes

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights over your information. We respect these rights and make it straightforward to exercise them.

Access and Correction

You can request a copy of the personal data we hold about you. If anything looks wrong or outdated, let us know and we'll correct it promptly. Most basic information can be updated through your account settings.

Data Deletion

You can ask us to delete your personal information, subject to certain limitations. We may need to retain some records for legal compliance or to resolve disputes, but we'll remove what we can.

Processing Restrictions

If you contest the accuracy of your data or object to how we're using it, you can request that we limit processing while we address your concerns.

Third-Party Services

We work with select service providers to deliver our educational platform. Each one handles data according to strict privacy standards.

Payment Processors

Credit card transactions go through certified payment gateways that comply with PCI DSS standards. We never see or store your complete payment card details.

Educational Tools

Our learning platform uses third-party tools for video hosting, document sharing, and interactive exercises. These providers operate under their own privacy policies, which we review before integration.

Analytics Services

We use analytics to understand how people use our website and courses. This data gets anonymized whenever possible and helps us improve the learning experience.

Cookies and Tracking

Like most websites, we use cookies to remember your preferences and understand site usage. You control cookie settings through your browser.

• Essential cookies that make the site function properly
• Preference cookies that remember your settings and login status
• Analytics cookies that help us improve the website
• No advertising or third-party tracking cookies

You can disable cookies in your browser settings, though this might affect some website features.

International Data Transfers

While we're based in Taiwan and primarily serve the local market, some of our service providers operate globally. When your data moves across borders, we ensure adequate protection through contractual safeguards and by choosing providers with strong privacy commitments.

Our primary servers stay within Taiwan, but backup systems and certain cloud services may involve international transfers. We maintain the same privacy standards regardless of where data resides.

Children's Privacy

Our courses target adult learners and professionals. We don't knowingly collect information from anyone under 16. If you're a parent who discovers your child provided information to us, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect service changes or new legal requirements. When significant changes happen, we'll notify active users by email and post the updated version here with a new effective date.

We encourage reviewing this policy periodically, especially before sharing new information with us. Continued use of our services after changes indicates acceptance of the updated terms.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we'll notify you within 72 hours as required by Taiwan law. The notification will explain what happened, what data was involved, and what steps we're taking to address the situation.

We maintain an incident response plan and conduct regular security assessments to minimize breach risks.